Refund policy
Every SPINE No. drop is made to order. That means your piece is printed specifically for you the moment you place your order — no warehouse, no overstock, no waste. Because of this, our policy reflects the reality of print-on-demand fulfillment.
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All Sales Are Final
SPINE No. releases are limited, numbered drops. We do not accept returns or exchanges for:
• Change of mind
• Ordering the wrong size
• Color appearing slightly different on your screen vs. in person
Please check our size guide carefully before ordering. When in doubt, size up — our blanks typically run true to size. See "product information" on the product you are interested in for specifics.
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We've Got You Covered: Defects, Damage & Wrong Items
If your item arrives damaged, defective, or incorrect, we will make it right — no hassle.
You're eligible for a free replacement or full refund if:
• The item is visibly damaged or flawed (print quality issues, holes, misprints)
• You received the wrong item or size
• The package was lost in transit (after carrier investigation)
To file a claim:
Contact us within 30 days of delivery with:
1. Your order number
2. A clear photo of the issue (required)
3. A brief description
We'll review and get back to you within 2–3 business days.
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Exchanges
We don't offer direct exchanges due to the limited nature of each drop. If a replacement is approved, it will be the same item/size from your original order (subject to availability — if a run is sold out, a refund will be issued instead).
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Refund Processing
Approved refunds are returned to your original payment method within 5–10 business days, depending on your bank or card issuer.
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A Note on Limited Drops
Each SPINE No. piece carries a catalog number — once a drop is gone, it's gone. That scarcity is the point. Please order intentionally, consult the size guide, and reach out before you buy if you have questions.
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SPINE No. is a small operation. We care about every order and every customer. If something's wrong, just reach out — we'll fix it.